Working with Destination Kaikoura & Kaikoura i-SITE


Kaikoura is the smallest RTO in New Zealand and is responsible for promoting Kaikōura domestically and internationally.


Destination Kaikōura is managed by acting General Manager, Louise Frend & incoming Destination Manager Lisa Bond assisted by Luci Williams (Marketing and Events Engagement Manager), and Lisa Collier (Accounts Manager).


For any enquiries about the website, marketing or accounts please email us.


The Kaikōura i-SITE Visitor Information Centre is non-for-profit organisation that is separate from the RTO Destination Kaikōura and is predominately funded by membership fees and commission on bookings. 


Find out the benefits of working with Destination Kaikoura and Kaikoura i-SITE here

Check out the Destination Kaikoura Toolkit 



How to work with Tourism New Zealand


Tourism New Zealand works closely with Destination Kaikoura to support the development of the industry in New Zealand. Tourism business can benefit from the tools, resources and development opportunities available.

Tools for your business

This section of the site has been developed to help operators and the tourism industry make the most of, Tourism New Zealand's consumer website, as part of their marketing activity.

A guide to


Financial support


COVID-19 Wage Subsidy Scheme as of August 2021


Find out what financial support you can get for your business.


Tourism Communities: Support, Recovery and Re-set Plan


Targeted government support is available to tourism businesses in five communities most affected by the loss of international tourism.


They are: Mackenzie District, Kaikōura District, Queenstown Lakes District, Southland District, Westland District


ChristchurchNZ is the Lead Entity for delivery of the below business support initiatives in Mackenzie and Kaikōura Districts.


Please read here for more information


Impacted businesses in these areas are able to access any, or all, of the following three initiatives, subject to eligibility criteria:

  • Business Advisory Support grants of up to $5,000 per businesses to enable access to expert advice and support such as changing target market or scaling their business.
  • Advice Implementation grant of up to $5,000 per business to implement business advice.
  • Tourism Kick-Start Fund to contribute towards existing tourism businesses scaling back up for the return of international visitors. This will be calculated based on two weeks of pre-COVID-19 revenue set at two weeks of annual revenue for 2019/20 financial year.

For full information and eligibility criteria please see the Ministry of Business, Innovation and Employment website.


Applications for the Business Advisory Support and Advice Implementation Grant can be accepted now. Further information the Tourism Kick-start Fund will be provided once we are closer to reconnecting borders.


Important information

  • Tourism businesses can access funding through all three of these initiatives, as they are related, but not dependent on each other.
  • Each initiative provides one grant per business operation.
  • and the business operation must be physically based within at least 1 of the 5 districts. For example, Inbound Tour Operators and transport providers that are based outside of the district, but operate within at least 1 of the districts, would not be eligible.


To Apply:

Businesses based in Mackenzie and Kaikōura Districts are able to apply for this support through ChristchurchNZ. To apply:


  1. Register for the Regional Business Partner (RBP) Network here (you will need your NZBN). If you are already registered with the RBP Network then please email [email protected] and refer to the Tourism Communities Initiatives.
  2. You will then receive an email with a link to complete an online form. Please select the Tourism Communities Initiatives option and complete the form electronically. Please allow 30 minutes to complete the online form, and make sure you click submit at the end. Please note that you will need your NZBN, GST number and bank account details to complete the form.


Other useful links

Check in for updates on COVID-19 from the Government and how you can help prevent the virus from spreading at Unite Against COVID-19.


Work and Income Employer FAQs:


MoneyTalks offers a free financial helpline offering budgeting advice and financial mentoring.

0800 345 123 or


Tourism industry Information

There are regular webinars for the tourism industry run by Tourism New Zealand and Tourism Industry Aotearoa - see the links to these at the top of the page, under webinars.


Receive regular updates from Tourism Industry Aotearoa

Tourism Industry Aotearoa (TIA) is playing a key role in providing information to the visitor sector during the COVID-19 outbreak. They also act in an advocacy capacity to champion sector issues to the Government. If you would like to receive emails and updates from TIA during this time, sign up here or visit

For guidelines for the hospitality and accommodation sector at Alert Level 4 see:


Other support information

COVID-19 business support helpline

The government has launched a helpline to support businesses with one-off questions in the areas of human resources, employment relations and health and safety. The South Island support line number is 0800 505 096.


Health information

This is a dashboard with up-to-date information and resources from the Ministry of Health, including updates for specific groups in society/industry.


Mental health advice

This page provides advice for looking after yourself and others and connects you to support services available near you. 


Guidelines for accommodation and hospitality

Please note that any government directives take precedence over the guidelines and operators should continue to monitor any government announcements and directives. 

Information provided on Tuesday 31st August. 

Rest of New Zealand - Alert Level 3 guidelines for accommodation